Our

Returns Policy

We’re sure you’ll love your new purchase.
But if you feel it’s not right, we’re here to help.

Online

Purchases

In addition to your statutory rights, we offer the following: online purchases can be refunded, credited or exchanged if unworn and returned with the original receipt.

Unfortunately, we cannot offer refunds, credits or exchanges on items that have been specially made for you, e.g. bespoke items, custom sizes, modified items or engraved items, or items that show signs of being worn. Additionally, we cannot offer refunds, exchanges or credits on earrings for hygiene reasons, or on cleaning products which have been used or opened.

To return your unused item, please either:

Return the item in store, with the paperwork enclosed in your parcel, within 14 days of receiving your item for a refund, or within 30 days for an exchange/store credit.

or

Post back your item in the original box and/or protective bag, along with a letter stating your reason for return. (Please note that we offer free ring resizing for most gold and platinum rings,* and can adjust the lengths of most chains, adding length for a small fee per inch).

Please ensure that all items returned via post are:

  • Packed securely to prevent items moving and being damaged during transit.
  • Posted via an insured, tracked service. We are not liable for any items lost or damaged in transit to our store. We recommend Royal Mail’s Special Delivery Service. Please note that we cannot cover the cost of returning parcels.
  • Posted to: Jeremy France Ltd, 32 High Street, Winchester, Hampshire SO23 9BL
  • We also recommend photographing the items you wish to return before you parcel them up, and for your records, photographing your parcel before sending.

In-store

Purchases

Please see your receipt for your exchange policy. Goods purchased in store can be exchanged or credited within 14 days of purchase. This excludes items that show signs of being worn, earrings for hygiene reasons, and customised items as listed above.

If you believe your item to be faulty, regardless of how it was purchased, please contact the store immediately via phone (09162 869110) or email (team@jeremyfrancejewellers.co.uk).

With our on-site workshop, we are able to address and rectify many issues quickly, and with confidence that the concern will not recur. If an issue cannot be resolved by our goldsmiths, then we will do everything we can to find an appropriate solution for you. Please note that where issues have arisen through neglect, misuse or accidental damage, these items cannot be refunded or credited.

We can only offer refunds in accordance with your statutory rights when purchasing in store.

Jewellery Valuation for Insurance

For more information on our jewellery insurance valuation service, please visit our jewellery valuation page.

For information about making an insurance claim, or using a gem card in store to repair or replace your jewellery, visit our services page.

Getting your

Delivery

We know how important your jewellery purchase is, and we always make sure to keep it safe and secure during delivery.

All jewellery items will be posted in their own box, except for hoop earrings which will be put in a protective jewellery pouch. These boxes/pouches are then put into a padded envelope and sent via your preferred postage method. All items are insured by us until they are accepted at your door. All our postal options require signature and therefore we cannot send to PO Box addresses. All our post will have the return address listed as J France Ltd.

We operate the store seven days a week and look to dispatch all orders made before 2pm on the same day. Please note that we don’t dispatch orders received over the weekend until the following Monday. If there is a delay in dispatching your order, we will always get in touch to ensure the timescale for delivery is suitable for your needs. If no one will be at the postal address to receive the parcel, please get in touch with us to arrange a suitable postal date for its safe receipt.

We make every effort to ensure that the stock levels on our website are up to date and accurate. However, if there are errors and items are not in stock, we will notify you as soon as this is recognised.

*Please note: we are unable to offer sizing on silver rings, full eternity rings and some styles which cannot be sized. If a ring style cannot be sized, we will always advise you of this. If the size of a ring is incorrect and cannot be adjusted to fit, we will happily exchange it where possible for the correct size as long as the ring has not been worn.