We’re sure you’ll love your new purchase.
But if you feel it’s not right, we’re here to help.
Please see your receipt for your exchange policy. Goods purchased in store can be exchanged or credited within 14 days of purchase. This excludes items that show signs of being worn, earrings for hygiene reasons, and customised items as listed above.
With our on-site workshop, we are able to address and rectify many issues quickly, and with confidence that the concern will not recur. If an issue cannot be resolved by our goldsmiths, then we will do everything we can to find an appropriate solution for you. Please note that where issues have arisen through neglect, misuse or accidental damage, these items cannot be refunded or credited.
All jewellery items will be posted in their own box, except for hoop earrings which will be put in a protective jewellery pouch. These boxes/pouches are then put into a padded envelope and sent via your preferred postage method. All items are insured by us until they are accepted at your door. All our postal options require signature and therefore we cannot send to PO Box addresses. All our post will have the return address listed as J France Ltd.
We operate the store seven days a week and look to dispatch all orders made before 2pm on the same day. Please note that we don’t dispatch orders received over the weekend until the following Monday. If there is a delay in dispatching your order, we will always get in touch to ensure the timescale for delivery is suitable for your needs. If no one will be at the postal address to receive the parcel, please get in touch with us to arrange a suitable postal date for its safe receipt.
We make every effort to ensure that the stock levels on our website are up to date and accurate. However, if there are errors and items are not in stock, we will notify you as soon as this is recognised.
*Please note: we are unable to offer sizing on silver rings, full eternity rings and some styles which cannot be sized. If a ring style cannot be sized, we will always advise you of this. If the size of a ring is incorrect and cannot be adjusted to fit, we will happily exchange it where possible for the correct size as long as the ring has not been worn.